Lola's Cupcakes


Privacy Policy


Lola’s Kitchen Limited. ("Lola’s Kitchen Limited") respects your privacy. This policy explains the accepted privacy practices for the Lola’s Kitchen Limited services at www.lolas-kitchen.co.uk (the "Services"). It describes the ways Lola’s Kitchen Limited collects and uses your personal information and how you can verify or control the use of the information you provide to Lola’s Kitchen Limited.

Important notice about children's privacy 
The Services is not directed to children under the age of 18. If you are under 18 years old, you may browse the Services; however, you may not purchase Products or provide Lola’s Kitchen Limited with any of your personally identifiable information. Lola’s Kitchen Limited strongly encourages parents to monitor their children's use of the Web. Lola’s Kitchen Limited will delete a child’s personally identifiable information if a parent so requests by sending an e-mail to hello@lolas-kitchen.co.uk

If Lola’s Kitchen Limited learns that a child under the age of 18 years has provided personally identifiable information to the Services without verifiable parental consent, Lola’s Kitchen Limited will use commercially reasonable efforts to delete such information from the Lola’s Kitchen Limited databases.

Personal information that Lola’s Kitchen Limited collects
Lola’s Kitchen Limited does not knowingly collect your personally identifiable information without your consent. To place an order, you will be asked to provide personal details such as your full name, a valid e-mail address and then provide additional details such as complete credit or debit card details and delivery and billing address (including address, city, country and postal code).

Further personally identifiable information may be collected when Lola’s Kitchen Limited exchanges communications with you through the contact page, for example, if you submit an inquiry to the customer support, or when you choose to share your personal details with Lola’s Kitchen Limited.

Please note that e-mail communication may not be secured. Therefore you should not provide us credit or debit card details in your e-mail messages to Lola’s Kitchen Limited.

When you use the Services, Lola’s Kitchen Limited may use various technological measures to collect further information about your habits and store such information in web server log files, to maintain and enhance the Services, and to customize your experience. For example, Lola’s Kitchen Limited may record the frequency and scope of your use of the Services, the duration of your sessions, the web pages that you visit, the information that you read, food and dining preferences, advertisements that you view or click on, whether you have visited the Services before, the Internet Protocol (IP) address that you use to access the Services, the geographic location of the computer system that you are using to sign-in or use the Services and the browser and operating system that you use.

Lola’s Kitchen Limited may collect and organize such information either by itself or by a third party services (e.g., Google Analytics) for Lola’s Kitchen Limited's internal purposes, such as tracking on number of visitors, Products viewed, categories viewed, general online sales, sales of specific products, etc.

What does Lola’s Kitchen Limited do with your personal information? 
Lola’s Kitchen Limited may use your personal information for the following purposes:

to provide you with Services and to enable you to use them;

to improve and customize your experience with the Services;

to develop and improve the Services;

to better learn and understand what services and products customers prefer;

to provide you with support, assistance and updates;

to handle inquiries, complaints and to collect payments;

to send you updates and notices, to provide you with information relating to the Services and to provide you with further marketing and advertising material, such as information about new services that may interest you, subject to your prior indication of consent;

to facilitate communication between you and Lola’s Kitchen Limited, and between you and the relevant restaurant;

to conduct surveys from time to time;

to enforce the Terms of Use of the Services Terms of Use;

to contact you as and when Lola’s Kitchen Limited believes it to be necessary;

to comply with any applicable law and assist law enforcement agencies as required;

to collect fees and debts, and to prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Services;

to take any action in any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with the Services;

For any other purpose stipulated in this policy, or in the Terms of Use.

The information Lola’s Kitchen Limited shares with others
Lola’s Kitchen Limited does not sell, rent or lease your personally identifiable information to third parties for any of their marketing purposes.

Lola’s Kitchen Limited may share personally identifiable information with others in any of the following instances, or subject to your explicit consent:

When you use the Services. In these cases, Lola’s Kitchen Limited will share your information only to the extent required to facilitate your use of the Services , including by transmitting your order details and your credit or debit card details, or by making such details available otherwise, to the relevant restaurant;

If Lola’s Kitchen Limited reasonably believes that you have breached the Terms of Use, or abused your rights to use the Services, or performed any act or omission that Lola’s Kitchen Limited reasonably believes to be violating any applicable law, rules, or regulations. In these cases, Lola’s Kitchen Limited may share your information with law enforcement and other competent authorities, and with any third party, as may be required to handle any result of your wrongdoing;

If Lola’s Kitchen Limited is required, or reasonably believes that is required by law to share or disclose your information;

In any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with the Services;

In any case where Lola’s Kitchen Limited may reasonably believe that sharing information is necessary to prevent imminent physical harm or damage to property;

If Lola’s Kitchen Limited organizes the operation of the Services within a different framework, or through another legal structure or entity, or if Lola’s Kitchen Limited is acquired by, or merged with another entity, provided however, that those entities agree to be bound by the provisions of this policy, with respective changes taken into consideration;

Lola’s Kitchen Limited may also share personally identifiable information with companies or organizations connected, or affiliated with Lola’s Kitchen Limited, such as subsidiaries, sister-companies and parent companies, with the express provision that their use of such information must comply with this policy.

Anonymous, statistical and aggregated information 
Lola’s Kitchen Limited may use anonymous, statistical or aggregated information, including by posting, disseminating, transmitting or otherwise communicating or making available such information through the Services, and by providing the information to users, suppliers, business partners, affiliates and any other third party, at Lola’s Kitchen Limited's sole discretion, provided however, that the information will not identify you personally and that Lola’s Kitchen Limited will not knowingly, or intentionally use such information to reveal your identity without your consent, under the terms of this policy.

Lola’s Kitchen Limited may also use anonymous, statistical or aggregated information to properly operate and administer the Services, to improve the quality of the Services, to enhance your experience and customize the Services, to create new services or new products, to change or cancel existing content or Services and to facilitate other internal, functional and statistical purposes.

Data retention 
At any time, Lola’s Kitchen Limited may review, retain and disclose any information as Lola’s Kitchen Limited deems necessary to satisfy any applicable law, regulation, legal process or governmental request, as well as Lola’s Kitchen Limited's internal needs, except that credit and debit card information will be permanently removed from Lola’s Kitchen Limited's within 24 hours after these details were received in Lola’s Kitchen Limited's systems.

By reviewing, retaining or disclosing personal information, Lola’s Kitchen Limited does not either expressly or impliedly endorse, affirm or in any manner assume any responsibility for such information.

Opt Out and deletion of personally identifiable information
At any time you may opt out of Lola’s Kitchen Limited's mailing lists, by sending Lola’s Kitchen Limited an email to:hello@lolas-kitchen.co.uk In any case, Lola’s Kitchen Limited will not share your personally identifiable information with any advertisers, without your explicit consent. It may take Lola’s Kitchen Limited up to Ten (10) business days for your opt-out request to take effect.

If you wish to delete your personally identifiable information that is stored on Lola’s Kitchen Limited's database, you may notify Lola’s Kitchen Limited of such request at the following email address: hello@lolas-kitchen.co.uk Lola’s Kitchen Limited will inform you whether it accepted your request. Lola’s Kitchen Limited may refuse your request, for example, if Lola’s Kitchen Limited believes that deletion of certain information may jeopardize certain activities on the Services, or harm other users. In any case, Lola’s Kitchen Limited may keep any aggregated or anonymized information for statistical, marketing and other purposes.

Information security 
Lola’s Kitchen Limited implements information security systems and procedures, to secure the information stored on Lola’s Kitchen Limited's system. Specifically, Lola’s Kitchen Limited uses Secure Socket Layer ('SSL') protocol, encryption, firewalls and other systems and procedures to secure your personal information gathered when you register with the Services, place orders and use the Services. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security. Therefore, Lola’s Kitchen Limited cannot guarantee that the Services are immune to unauthorized access to the stored or transmitted information and to other information security risks.

Changes to this Privacy Policy 
Lola’s Kitchen Limited may change and update the terms of this policy from time to time. All substantial changes that Lola’s Kitchen Limited makes to this policy will be notified on the Services and take effect thirty (30) days following their initial posting. Other changes will take effect seven (7) days after their initial posting on the Services, unless Lola’s Kitchen Limited amends the policy to comply with legal requirements. In the latter cases the amendments will become effective as required, or ordered.
If you do not agree with any of the amendments to this policy, then you must avoid any further use of the Services.

Contact us
You are welcome to contact Lola’s Kitchen Limited with requests, comments and questions regarding this privacy policy by email at: hello@lolas-kitchen.co.uk



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